Shipping policy
At Salt + Light Design Co., every order is carefully prepared and packaged with care. We appreciate your support of our family-owned business and are committed to getting your order to you as quickly as possible.
Processing Time
- Orders are typically processed within 2–5 business days.
- During new product launches, sales, holidays, or peak seasons, processing times may be slightly longer.
- Custom and wholesale orders may require additional production time.
Shipping Methods
We offer shipping through trusted carriers such as USPS and UPS. Shipping options and rates are calculated at checkout based on your location and selected delivery method.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Shipping Delays
While we work hard to ship orders on time, Salt + Light Design Co. is not responsible for delays caused by shipping carriers, severe weather, holidays, or other circumstances beyond our control.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order. If an incorrect address is provided, additional shipping charges may apply to resend your package.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with you to help resolve the issue as quickly as possible.
Local Pickup
If local pickup is available, you'll receive an email with pickup instructions once your order is ready.
Questions?
If you have any questions about your order or shipping, we'd love to help.
Email: sldesignco@yahoo.com